How can I get a duplicate SKA card?
A duplicate SKA card is issued in the case of loss, theft or damage of the previous card. It is possible to receive a duplicate only in the case of a personal card.
Procedure on the case of loss or theft
- File file an application for blocking the card (file format: PDF – file size: 278 kB) at the Customer Service Point or at the Customer Service Office (these are selected ZDiTM ticket offices), or via the website.
- Fill in and file file an application for issuing a duplicate SKA card (file format: PDF – file size: 275 kB) at any Customer Service Point or Customer Service Office.
- The duplicate is issued immediately after blocking the previous card, confirming the data on the card and the e-wallet balance.
The fee for issuing a duplicate SKA card is 10.00 zł.
Procedure on the case of damage
- File file an application for blocking the card (file format: PDF – file size: 278 kB) at the Customer Service Point or at the Customer Service Office (these are selected ZDiTM ticket offices) and return the damaged card.
- Fill in and file file an application for issuing a duplicate SKA card (file format: PDF – file size: 275 kB) at any Customer Service Point or Customer Service Office.
- The duplicate is issued immediately after blocking the previous card, confirming the data on the card and the e-wallet balance.
The fee for issuing a duplicate SKA card is 10.00 zł. The card can be replaced free of charge if a manufacturing defect is revealed.